Peace of Mind

Monitor and manage card usage from your mobile phone

  • Transaction Controls
  • Spend Limits
  • Real-time Alerts
  • Transaction History

Download the app to get started

available on the app store

android app on google play

SecurLOCK Equip FAQ

Introduction and Registering

What is SecurLOCKā„¢ Equip?
What is required to use it?
How do I get the SecurLOCK Equip app?
Is there a fee to use the app?
How many cards can I register?
What kind of cards can I register?
What kind of mobile devices are supported?
What if I am having trouble during registration?
Why do you need my email address?

Controls & Alerts

Once I register my cards, how do I begin managing and monitoring my payment activity?
What is a real-time alert?
By turning my card off am I closing my account?
How long does it take for a control or alert setting to take effect?
If I have my card turned off will my recurring transactions go through?
Can I use My Location, My Regions and International at the same time?
I turned my card on and set My Location. I was at the merchant, and my transaction was still declined. Why?
What are Alert Preferences?
My alerts are supposed to notify me of every transaction, but I am not receiving them.

Managing The App

Once I get a new, replacement smartphone how do I begin using the
I received a new card number. Will it be automatically updated in the app?
What if I need help with the app?
How long will my transaction history display?
My pending purchase shows it is for more than I paid. Why?
I only want to manage one of my cards, but they're all being displayed.
How do I access the menu or log out?
How do I get more information about the features and functionality of the app?
What if my smartphone is stolen? How secure is the app?
How can I log in to the app without entering my login name and password every time?